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Top Trends in Banking 2022 eBook







            TOP TRENDS IN                                                                                                               Top Trends



            RETAIL BANKING 2022                                                                                                              MARKET         1   The blurring lines between Super FinTechs and banks


                                                                                                                                            DISRUPTION
                                                                                                                                                            2   Banks double down on cost transformation to improve financial health

            Retail banks seeking to bolster eroding mindshare will focus on customer-centricity in 2022. However,                                           3   Banking-as-a-Service can unlock latent market potential
            their success will be contingent on investment in new technologies to resiliently face competitive
            challengers such as Super FinTechs. The pandemic sparked a cost transformation wave in the                                      CREATING &      4   Banking on the cloud to unlock new value frontiers
                                                                                                                                             ENABLING
            FS sector that is forcing banks to restructure expenses. The new era features platformication                                   NEW VALUE
            centered around Banking-as-a-Service (BaaS) offerings and migration to the Cloud.                                                               5   The power the experiential Banking 4.X era: emerging data ecosystems

            A robust and resilient IT core infrastructure will enable banks to launch digital-only                                                          6   Frontrunners will build digital-only subsidiaries to remain relevant and resilient
                                                                                                                                                                in the FinTech era
            subsidiaries. While digital technologies are critical, data remains banks’ most significant asset,
            and platformification will allow firms to orchestrate data ecosystems. The spotlight on data                                    ENTERPRISE      7   Cybersecurity is becoming a competitive differentiator for banks
                                                                                                                                           SECURITY AND
            accentuates the need for advanced cybersecurity. Banks can position themselves to lead the                                    SUSTAINABILITY
            ESG charge by financing relevant projects and empowering businesses, individuals, and                                                           8   Banks to step up their transition to become planet-centric enterprises
            geographies to support a sustainable and more green world.
                                                                                                                                           NEW HORIZONS/ 9      5G projects and exploration to pick up speed
            A recurring theme among 2022 trends is banks’ exploration of emerging technologies such as                                        INDUSTRY
            5G and Decentralized Finance (DeFi), which could usher in a new banking era.                                                     EVOLUTION     10   DeFi-ning the next banking evolution
                                                                                                                                          Source: Capgemini Financial Services Analysis, 2021.


                      DOWNLOAD                          EXPLORE                      VIEW                                                Priority Matrix

                      Capgemini Top Trends              The trends on                The full infographic
                      in Retail Banking 2022            slideshare
                                                                                                                                                Significant    7                      2       3                  4       5
                      brochure



                                                                                                                                             ADOPTION PRIORITY (2022)  High  9           6                          1








                                                                                                                                                Medium       10                          8





                                                                                                                                                           Medium                       High                    Significant
                     For more information or a private presentation on Top Trends in                                                                                          BUSINESS IMPACT (2022)
                     Retail Banking 2022, contact us at financialservices@capgemini.com
                                                                                                                                         Source: Capgemini Financial Services Analysis, 2021.



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