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Top Trends in Banking 2022 eBook







 TOP TRENDS IN    Top Trends



 RETAIL BANKING 2022  MARKET         1   The blurring lines between Super FinTechs and banks


                     DISRUPTION
                                     2   Banks double down on cost transformation to improve financial health

 Retail banks seeking to bolster eroding mindshare will focus on customer-centricity in 2022. However,   3  Banking-as-a-Service can unlock latent market potential
 their success will be contingent on investment in new technologies to resiliently face competitive
 challengers such as Super FinTechs. The pandemic sparked a cost transformation wave in the   CREATING &   4  Banking on the cloud to unlock new value frontiers
                      ENABLING
 FS sector that is forcing banks to restructure expenses. The new era features platformication   NEW VALUE
 centered around Banking-as-a-Service (BaaS) offerings and migration to the Cloud.  5  The power the experiential Banking 4.X era: emerging data ecosystems

 A robust and resilient IT core infrastructure will enable banks to launch digital-only   6  Frontrunners will build digital-only subsidiaries to remain relevant and resilient
                                         in the FinTech era
 subsidiaries. While digital technologies are critical, data remains banks’ most significant asset,
 and platformification will allow firms to orchestrate data ecosystems. The spotlight on data   ENTERPRISE   7  Cybersecurity is becoming a competitive differentiator for banks
                    SECURITY AND
 accentuates the need for advanced cybersecurity. Banks can position themselves to lead the   SUSTAINABILITY
 ESG charge by financing relevant projects and empowering businesses, individuals, and   8  Banks to step up their transition to become planet-centric enterprises
 geographies to support a sustainable and more green world.
                    NEW HORIZONS/ 9      5G projects and exploration to pick up speed
 A recurring theme among 2022 trends is banks’ exploration of emerging technologies such as   INDUSTRY
 5G and Decentralized Finance (DeFi), which could usher in a new banking era.  EVOLUTION  10  DeFi-ning the next banking evolution
                   Source: Capgemini Financial Services Analysis, 2021.


 DOWNLOAD  EXPLORE   VIEW  Priority Matrix

 Capgemini Top Trends    The trends on   The full infographic
 in Retail Banking 2022   slideshare
                         Significant    7                      2       3                  4       5
 brochure



                      ADOPTION PRIORITY (2022)  High  9           6                          1








                         Medium       10                          8





                                    Medium                       High                    Significant
 For more information or a private presentation on Top Trends in    BUSINESS IMPACT (2022)
 Retail Banking 2022, contact us at financialservices@capgemini.com
                  Source: Capgemini Financial Services Analysis, 2021.



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