Page 9 - TOP TRENDS IN BANKING 2022

Top Trends in Banking 2022 eBook

TOP TRENDS IN Top Trends

PAYMENTS 2022 CUSTOMER 1 Next-gen payment methods will drive growth in the Payments 4.X

CENTRICITY
2 Digital ID infrastructure will be the key as Payments become transparent

An experience-driven environment where payments for consumer lifestyle purchases are invisible, 3 D2C and other novel propositions from non-banks empower SMBs and
merchants
frictionless, and enabling functions that boost customer experience (CX) – Payments 4.X kicks off GO-TO-MARKET
AGILITY
in 2022. The traditional payments instrument mix will morph to include next-gen payment 4 BigTechs foray into B2B segment through partnerships
methods, and digital ID infrastructure will become essential as payments transparency expands.
OPEN 5 Cost and operational advantages drive banks to embrace open ecosystems
The digital evolution will further enable non-banks to offer innovative propositions to SMBs. ECOSYSTEM
BigTechs will also reach out to the B2B segment with innovative partnerships. As firms INTELLIGENT
collaborate, the payments industry will count on open ecosystems for efficiencies at scale PROCESS 6 PaaS and data-based API business models help unlock new frontiers
while reducing costs. In the Payments 4.X era, firms will also consider PaaS and data-based API
models to remain competitive and profitable. As more consumers embrace new payments 7 Cybersecurity is critical as data becomes nimble in open finance future
systems in the wake of the pandemic, cybersecurity will continue to be critical. 8 PayTechs focus on market expansion and M&As to improve profitability
BUSINESS
PayTechs will diversify to offer services beyond payments as banks focus on customer reach RESILIENCE 9 Consolidation remains unabated driven by need for economies of scale
and CX in 2022. Payment firms will also scale up and expand their reach through consolidation.
As more countries develop digital currencies, CBDC may open a new payments journey path. 10 Growing interest on CBDCs demand future-readiness

Source: Capgemini Financial Services Analysis, 2021.

DOWNLOAD EXPLORE VIEW Priority Matrix

Capgemini Top Trends The trends on The full infographic
in Payments 2022 slideshare
Significant 6 1 2
brochure

ADOPTION PRIORITY (2022) High 8 3 4 7

Medium 10 9 5

Medium High Significant
For more information or a private presentation on Top Trends in BUSINESS IMPACT (2022)
Payments 2022, contact us at financialservices@capgemini.com
Source: Capgemini Financial Services Analysis, 2021.

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